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Sometimes after moving into a new house, home owners want to make structural changes to the property to make it their own. Do you have to wait to be in receipt of all the final documents for the purchase before you can make a start? Our legal experts provide their response to a question we received from a client asking just this. More...

With effect from 15th February 2015 EU Regulations on Consumer Online Dispute Resolution (ODR) allow consumers who bought our services online to submit their complaint via an online complaint portal.

We are required under the regulations to provide our clients the following information:-
  1. Link to the ODR platform - please follow the following link for further information (
  2. Our contact email address in case of a complaint under the ODR regulation – Andrea Coombes