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Singleton Hospital's maternity ward, sourced from Google Maps

A recent report conducted by the Health Inspection Wales (HIW) into Singleton Hospital’s maternity services in Swansea stated that during their unannounced inspection, significant concerns were found around staffing, security, equipment, training and infection prevention and control.  


With effect from 15th February 2015 EU Regulations on Consumer Online Dispute Resolution (ODR) allow consumers who bought our services online to submit their complaint via an online complaint portal.

We are required under the regulations to provide our clients the following information:-
  1. Link to the ODR platform - please follow the following link for further information (
  2. Our contact email address in case of a complaint under the ODR regulation – Andrea Coombes