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When your relationship breaks down and you have children with your ex-partner, it is important to make arrangements regarding who the children will live with and how often they will spend time with the other parent. Previously known as seeking child custody, the process of organising residence for children post-separation of the parents is now referred to as Child Arrangements or Child Arrangement Disputes.

The safety and wellbeing of your child should always be the priority when making these arrangements. In some circumstances, parents may not agree on the arrangements for the children. When this occurs, it is important that the parent who is seeking contact with their children follows the process correctly to ensure that there is no delay in continuing or resuming an active role in their children’s lives.

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With effect from 15th February 2015 EU Regulations on Consumer Online Dispute Resolution (ODR) allow consumers who bought our services online to submit their complaint via an online complaint portal.

We are required under the regulations to provide our clients the following information:-
  1. Link to the ODR platform - please follow the following link for further information (http://ec.europa.eu/consumers/odr).
  2. Our contact email address in case of a complaint under the ODR regulation – Andrea Coombes andrea.c@howellslegal.com