Our honest, transparent approach to the home conveyancing process really does make us different to the majority of our competitors. In a recent survey of conveyancing firms conducted by TM Group, over 60% of respondents refused to give quotes over the phone, the majority failed to follow up the call and almost a quarter failed to provide their phone number on their website!
Howells Solicitors are in the minority of the 100 firms mystery shopped who provide an ‘Advanced’ service
Howells Solicitors was included in the survey and found to provide positive / favourable replies to the majority of the questions asked by the mystery shopper.
In addition to this, Business Development Executive, Lauren Cubitt, who answered the call, was complimented for her ‘very polite and friendly’ manner.
We were commended for the following aspects of our conveyancing quoting process and marketing of this service:
- Mobile friendly website
- Google maps placement
- Telephone number clearly displayed on the home page
- Show customer reviews on website
- Phone answered quickly and the appropriate person available
- Provided a verbal quote on the phone and confirmed by email
- Polite introduction and asked the caller's name
- Friendly telephone manner and demonstrated local knowledge
- Not pressurised and willingness to explain conveyancing process with caller
- Jargon free explanation
- Made a follow up call to mystery shopper and sent email to politely attempt to close
Howells aims to make your homemove as straightforward as possible
“Moving home is for many a stressful process,” explained Tristan Lewis, Business Development Manager at Howells Solicitors.
“We aim to make the whole process as straightforward as possible and this starts from the moment a potential client contacts us."
"Over the last two years we have been using our own online quoting system that enable our team to provide quotes immediately and that automatically uploads all the information onto our servers."
"When clients call a conveyancing firm they are looking to engage and find out the price they will pay for the service. Not providing this to clients seems a strange way of doing business. At Howells we explain our service and offerings to clients and then discuss the costs for these fees which we feel are extremely reasonable, especially since we were recently voted the Best Overall Conveyancing firm in the UK."
"We have also held training courses for our client facing staff to help them improve the customer service experience we provide. Our teams have worked with market leading trainers who have helped us develop a telephone answering process that involves and extracts the information we need from clients to enable us to quickly and effectively answer their initial query.”
Get in touch with Howells Solicitors
If you are considering moving home and would like to benefit from our ‘advanced’ conveyancing quoting system and extremely competitive fee structure, please get in touch by calling 0808 178 2773 or emailing info@howellslegal.co.uk.
