Call Us Contact Us
Call us on: Free phone 0808 178 2773
(Mobiles can now call 0808 numbers for free)

 doctor patient

It has been reported by BBC news that approximately 4.7million people were waiting for routine operations in England in February. 388,000 people were waiting more than a year for non-urgent surgery. This is a staggering amount when there were just 1,600 waiting more than a year for non-urgent surgery before the pandemic began.

In Wales, over 115,000 patients have been waiting more than a year for an operation. The number of patients waiting over 36 weeks was 200,000 higher than the same month in 2019.  

Understandably, the pandemic has put a lot of pressure on the NHS. There was a need for all non-essential procedures to be cancelled to free up NHS resources to care for and treat coronavirus patients. This has led, in some instances, to unavoidable delays to operations. For patients waiting for those operations, it will be a frustrating and upsetting time with many experiencing ongoing pain and discomfort.

NHS England has created a £8.1billion plan to speed up the delivery of operations and non-urgent services in order to help recover services to patients. There is some evidence that those patients waiting for operations should have some confidence that the NHS will be able to get operation waiting times back under control, but it will take some time.

Following the first wave of the pandemic, the average waiting time for non-urgent surgery dropped by almost 40% when services resumed in the summer. The NHS is beginning to increase the number of non-urgent operations it does. More...

When a person dies without a will, this is known as ‘dying intestate’. In some instances, sorting out who inherits their estate is simple enough and it will pass on to the next of kin under certain criteria, known as ‘intestacy rules’.

However, for others without any known immediate family, administration is more complicated. In this case, the estate may pass to the Crown. HM Treasury would be responsible for administration in these cases. More...

A government leaked paper suggests that Boris Johnson and Matt Hancock have agreed to a proposal which will make it mandatory by law for care workers to receive a Covid-19 vaccination, according to the Daily Telegraph. More...

Every hour you are in work, you should be paid National Minimum Wage or more, right? Wrong. In a recent Supreme Court case, an exception was highlighted. Read all about it here. More...

  • Mr Kubilius was employed as a lorry driver and made deliveries on behalf of his employer to major clients such as Tate and Lyle sugar refinery.
  • Tate and Lyle made it compulsory to wear face masks at their sites, during the first Covid-19 lockdown, even for visitors. Mr Kubilius was asked to wear a face mask while inside the cab of his vehicle numerous times. Mr Kubilius refused and was banned from the site.
  • He brought a claim for unfair dismissal against his employer.
  • Judge ruled that the “decision to dismiss fell within the range of reasonable responses”.


With effect from 15th February 2015 EU Regulations on Consumer Online Dispute Resolution (ODR) allow consumers who bought our services online to submit their complaint via an online complaint portal.

We are required under the regulations to provide our clients the following information:-
  1. Link to the ODR platform - please follow the following link for further information (
  2. Our contact email address in case of a complaint under the ODR regulation – Andrea Coombes